Frequently Asked Questions
Everything you need to know about shopping with The Panna Shop
How do I determine the right size for my order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as sizing may vary slightly between our contemporary and classic collections.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Are your materials ethically sourced?
At The Panna Shop, we prioritize sustainability. 90% of our fabrics are organic or recycled, and we work exclusively with manufacturers who adhere to fair labor standards.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.